Customer Service

Pricing

All prices are listed in U.S. dollars. We do not have a currency converter in our store, but several Web sites provide this service. Click the links below for more information about pricing-related issues.

Price Matching | Bulk Discounts | Surcharges | Confirming Prices

Price Matching

South's Best does not have a price-matching policy at this time. We do, however, consistently work toward maintaining competitive prices on everything we carry. Many of our products are unique and not available elsewhere.

If you think our price for a particular item isn't competitive with that of other online retailers, send us an e-mail and let us know what you found.

Bulk Discounts

We do not offer additional discounts on large orders of a single item or on large orders of many individual items.

Also, please note that the availability listings on our Web site are intended for single-item orders. Orders for many copies of the same item may take longer to assemble. When you fill out our order form, you will see an estimated date of shipment displayed on the final page, just before you submit your order. Once your order has been placed, you will be able to see an estimated delivery date in Your Account.

Surcharges

Oversized and extremely heavy items are marked on their product detail pages as requiring a special surcharge. The surcharge varies depending on the size and weight of the item. Special-order books will incur an additional charge of $1.99 per item due to the additional labor required in ordering these titles directly from the publisher. Both of these charges will be included in the Shipping & Handling subtotal of your order.

Confirming Prices

Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart.

With respect to items sold by South's Best, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

• If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
• If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.